Reference

Our Terms, Your Rights, One Clear Place

ba999 sets out its legal position here — covering account rules, data handling, and what applies when you use our platform from Bangladesh. Access and eligibility depend on your local law and the regions we currently serve.

Account TermsPrivacy & DataCookie PolicyUser RightsJurisdiction Notice
ba999 Our Terms, Your Rights, One Clear Place
HOW WE HANDLE DATA

Data, Cookies, Security and Your Account

We take a straightforward approach to the data we hold — collect what we need to run your account, protect it properly, and give you clear ways to access or remove it. Here is how each area works in practice.

Data Retention

We keep account data for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold at any time through your dashboard.

Cookie Policy

We use functional and analytics cookies to keep your session active and understand how the platform is used. You can manage cookie preferences from the settings link in the site footer.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. We do not share your registered mobile number with third parties outside of payment processing.

Data Change Requests

To correct, export, or delete your personal data, submit a request via Account Settings or email support. We will confirm receipt and act within the timeframe set by applicable rules.

LEGAL CONTACT PATHS

Reach Us About Policy Questions

If you have a question about how our terms apply to your account, or you want to request a data change, these are the direct routes. Our support team handles legal and account queries separately from general help — flag your message as a policy matter so it reaches the right person.

Team online

Live Chat

Open the chat widget from any page while logged in. Mark your query as a legal or account matter for priority routing to our policy team.

Email Support

Send policy and data requests to our support address listed in your account dashboard. Include your registered mobile number for faster verification.

Account Dashboard

Log in and navigate to Account Settings to submit a data access or deletion request directly. Requests are acknowledged within a reasonable timeframe.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our terms work and what rights you have as an account holder.

Availability depends on your local law and the regions we currently serve. It is your responsibility to confirm that using this platform is permitted under the laws where you are located.

Log in, go to Account Settings, and submit a data access request. You can also email support with your registered mobile number. We will acknowledge and process your request within a reasonable timeframe.

Yes. Submit a deletion request through Account Settings or via email support. We will remove your data subject to any retention obligations that apply under relevant rules.

Transaction records are retained in line with our data retention policy. We do not store your wallet PIN or credentials — those stay within your bKash or Nagad app at all times.

We publish the current version of our terms on this page. If you continue using your account after an update goes live, that constitutes acceptance of the revised terms.

Reach our support team via live chat or email and flag it as a legal or policy matter. Our team will review the specific clause and respond with the applicable position for your account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.